1. Overview
At Surita Wellness, we are committed to your satisfaction. This Refund Policy outlines the terms under which refunds may be requested for our consultation and wellness program services.
2. Free Consultation
Initial consultations offered as free discovery calls are complimentary and do not require payment. No refund is applicable for free consultations.
3. Paid Programs – Refund Eligibility
| Scenario | Refund Status |
|---|---|
| Cancellation within 24 hours of booking | ✅ Full Refund |
| Cancellation within 48 hours (before first session) | ✅ Full Refund |
| Cancellation after first session | ❌ No Refund |
| Program non-completion by client | ❌ No Refund |
| Service not delivered by us | ✅ Full Refund |
| Technical issues preventing access | ✅ Full Refund or Reschedule |
4. How to Request a Refund
To request a refund, contact us within the eligible timeframe:
- WhatsApp: +91 89815 27524
- Email: info@suritawellness.in with subject "Refund Request – [Your Name]"
Refunds will be processed within 5-7 business days to the original payment method.
5. Non-Refundable Items
- Digital program materials already accessed or downloaded
- Group sessions already attended
- Programs after completion
6. Contact for Refunds
Surita Wellness | Owner: Surita Dey
2, Rabindra Pally, New Town, 700102, West Bengal
Email: info@suritawellness.in | Phone: +91 89815 27524